Santa on the Rooftop and other Fenwick events 2023
Santa on the Rooftop at Fenwicks is a lovely Christmas experience. Tickets are always in super high demand though and previous booking systems have been a little chaotic.
What I will say, is that although the experience is fantastic, if you don't manage to get tickets DO NOT WORRY. Christmas really won't be ruined and there are lots of other options out there. Santa at Metrocentre always receives excellent reviews and has plenty of experience.
Personally, I think Santa on the Rooftop is more special for us grown ups than kids. Kids don't usually mind where they go as long as Santa is friendly / creates a bit of magic.
All you need to know for 2023 including some top tips:
Here's what' Fenwick say about the new system:
Registration and Ticket Purchase Process
This year in response to customer feedback we are introducing a pre-registration system for access to Santa on the Roof tickets.
Anyone wanting to purchase tickets for Santa on the Roof in Newcastle will need to pre-register via the link below.
Registration will be open from 10am on Monday 11 September until 11.59pm on Friday 22 September 2023.
Pre-registration does not guarantee access to the sale or to tickets. A limited number of customers who pre-register will be randomly selected by a third party and will gain access to purchase tickets.
Successful applicants will receive an email on Tuesday 26 September informing them they have been selected at random to access the ticket sale. This email will include a unique purchase link, and successful applicants will be able to purchase tickets via that link from 10am on Tuesday 3 October.
From 10am on the 3 October, tickets will be available on a first-come, first-served basis for the following 24 hours to those granted access to the sale. Please note that your unique purchase link will still be valid after this period and you will be informed via email if additional tickets become available.
Customers who haven’t been successful in the initial selection will be placed on a waiting list and may receive an invitation if any further tickets become available. Being placed on the waiting list does not guarantee access to the sale or to tickets.
To ensure you receive all communications make sure you add emails@emails.fenwick.co.uk to your contacts and safe sender lists.
How it works:
Stage 1: Registration. Simply fill in the registration form with your name, email and telephone number. Once complete, you'll automatically receive an email stating we received your information. Registrations will be limited to one entry per email address.
Stage 2: Authentication. You will need to click a link in the email you receive to authenticate your registration. Once authenticated, a limited number of customers randomly selected by a third party will get access to the sale. Registration and authentication does not guarantee access to the sale or to tickets.
Stage 3: Status Update. Successful applicants will receive an email on Tuesday 19 September letting them know they have been randomly selected to access the ticket sale via a unique ticket purchase link in that email. If not randomly selected, customers will join the waiting list and may receive an invite to join the sale if any further tickets become available.
Ticket availability is limited. Tickets will be sold on a first-come, first-served basis to those pre-notified and in receipt of a unique ticket purchase link while currently available inventory lasts.Christmas is about family traditions and Santa on the Roof is one of ours. Decorated in a new theme each year, our 'snowy' rooftop is ready to we welcome you to meet the well-known bearded man and his elves from 6 November to 24 December 2023.
Tickets are priced at £20 per person but we have something new this Christmas, invite your friends and family to join you and group together to book up a whole slot (up to 6 people) for £90 to enjoy our unforgettable festive experience.
What to expect
- Santa’s elves will be waiting for you at the Third Floor entrance and take you to the Express Elevator up to the roof.
- At the top, you’ll find Santa’s singing reindeer setting the mood.
- After a much-encouraged singalong you’ll make your way to Santa’s Cabin where the main man will be ready to jot down your Christmas list.
- Check it twice before you’re whisked away to Santa’s workshop where you can get crafty with the elves.
- After all that fun, you’ll need a sweet pick-me-up at Café Claus. Parents can choose from hot chocolate, mulled wine or spiced apple juice (of course, we have mince pies too), and little ones can enjoy a hot chocolate or juice, plus a Christmas cupcake (gluten and dairy-free if wished).
- Your unforgettable experience is complete with a ride on Santa’s sleigh, ideal for that family picture moment.
- Got a question? You can check FAQs and get in touch with Fenwicks here
The rest of this post is our review from 2019, please remember, things may be slightly different for 2023 and use my review as a guide only / to give you an idea of what to expect. It was never my intention to buy tickets to Santa on the Rooftop this year. We already have a full festive diary and lots of
lovely Christmas events to attend BUT in the end, I was caught up in the frenzy of booking tickets and ended up booking tickets to take my 4-year-old nephew as I knew he would love it.
We visited
Santa on the Rooftop in 2018 and had a wonderful experience so I hoped this year would be just as good.
There will be spoilers in this review!